Welcome to the Lexus Family
Thank you very much for choosing Birchwood Lexus. I know you are going to love your Lexus for years to come. Everyone on our team is here to help you with anything you need for the life of your Lexus.
Dealership Hours of Operation
Sales
Service & Parts
*Some exclusions apply during Holidays
Helpful Links
Look under the Lexus Owners tab for helpful information on your Lexus and what being a customer with us means.
Birchwood Lexus Advantages for your convenience & comfort
- Exclusive luxury events for Lexus guests
- Full Lexus guest lounge with complimentaryStarbucks coffee, tea, hot chocolate, sparkling flavoured water and snacks
- We welcome all makes and models for trade-ins
- Manitoba's only Lexus Certified dealership
- Large selection of pre-owned Lexus and off-make vehicles
- Lexus loaner fleet available by appointment
- Valet service included for all Lexus vehicles
- Complimentary alignment quick check with every visit
- Complimentary car wash with each service appointment
- Multiple guest lounges, work areas and quiet spaces to enjoy during your visit
Experience Amazing
During your service visits, if you require the use of our Lexus Valet Service or our Lexus loaner fleet, please call-in advance so we can co-ordinate your appointment accordingly. Our Loaner vehicles can book up to 3 weeks in advance, but if you are in an emergency with extenuating circumstances, please let us know as we will do our best to accommodate your needs.
SERVICES AVAILABLE TO LEXUS CUSTOMERS:
Birchwood Tow
Your convenience is our number one priority. In the event you need a tow, we’ve got you covered.
If your car is currently covered under Manufacturer Comprehensive warranty (typically within the first 4 years or 80,000km’s), call Lexus Roadside Assistance at 1-800-26-LEXUS (53987) for services such as a tow, boost, fuel delivery or lockout service.
If your car is no longer under Manufacturer Comprehensive warranty (Over 4 years & 80,000km’s), and you are within 100km’s of Winnipeg, call our complimentary tow service at 1-833-466-2869 for a tow to Birchwood Lexus.
Lexus Quick Alignment Check
We are proud to offer our guests the convenience of complimentary quick alignment checks at any time. If for any reason, you would like to have your alignment checked (hit a pothole, brush a curb, etc.), call to book this complimentary service. Having your alignment checked often can help you avoid costly repairs such as prematurely wearing tires and suspension components.
*Alignment checks are complimentary. You will only be charged if an alignment is determined to be necessary.
Hunter Alignment
Hunter Engineering Company’s Quick Check Drive® system provides autonomous alignment audits powered by Hunter’s award-winning WinAlign® software. Using 32 lasers and 8 cameras, the completely unmanned system scans a vehicle’s wheels as they drive through without stopping.
- Improved Fuel Efficiency. Believe it or not, the alignment of your wheels has a major impact on the fuel efficiency of your vehicle
- Longer Tire Life
- Less Damage to Other Components
- Better Handling
- Increased Safety
Lexus loaner vehicle fleet
Birchwood Lexus is pleased to offer complimentary loaner vehicles, valet service or UBER options to our guests by appointment.
Park & Fly
We are pleased to offer our guests Park & Fly service. Bring your vehicle in to us for service or maintenance and we will shuttle you to and from the airport for your trip. Your vehicle will be serviced, detailed and kept safe at Birchwood Lexus, ready for when you return.
Kimoby Pay
Industry leading communication at Birchwood Lexus through Kimoby Services
- Make your payment via text through Apple pay and Google Pay for faster checkout
- Customized communication via your preferred method (email, text, phone)
- Receive detailed videos from your technician when your vehicle is in for service
- Faster direct connection to your Service Advisor through direct phone numbers
Omotenashi –
“Treating you as we would a guest in our home”
As our guest, your convenience is our top priority
During your purchase and for ongoing after sales services, we are proud to communicate with our guests by text, email, or phone, just let us know what you prefer when you are in. When you are in for service, we will often send you a video of your vehicle to show you what we have gone over. Our goal is for you to be 100% comfortable and knowledgeable regarding any services we provide. We are also happy to offer our service guests the ability to pay for any service work through Apple Pay or Google Pay.
Connected Services, VIP Events, Promotions & Giveaways
Lexus offers “Connected Services†” on some models such as the Lexus App, vehicle health reports, Safety & Service connect as well as other convenience features. In addition to Lexus Connected Services, we often send our promotions, invitations to VIP events (when safe to do so), giveaway opportunities, and contests to our guests by email.
Although you do have the ability to opt out of any digital communication such as text or email at any time, to make sure you don’t miss out on any of these services and guest benefits, please ensure we always have an up-to-date email address and permission to email you.
Make sure to also follow us on Facebook & Instagram, to stay up to date with everything Lexus.
†For more information on Connected Services, contact your Product or Service Advisors.
Kaizen – “Continuous Improvement”
We are always looking for ways to get better
To ensure we continue to provide our guests with the best possible service now and in the future; after your visits with us, you may receive a survey from Birchwood &/or Lexus. Your 100% satisfaction is very important to everyone on our team, so if there is ANY reason you feel we did not earn a 9 or 10 on the survey(s), please contact one of our Managers, or me right away so that we can make it right. If there are any areas where you feel we can improve, we would love to hear from you.
You can also contact any of our Managers for ANY REASON, if our team members are not able to complete satisfy your needs. We promise to help in any way that we can.
Ongoing Assistance & Questions
For any of your vehicle needs, our Sales and Service Advisors are a great source of information and will always be available for you. As General Manager, I would like to offer my services to you as well. If you have any questions about your vehicle, or if there is anything, I can personally do to ensure that your ownership experience is exceptional, please do not hesitate to contact me directly.
You can contact me by phone at 204-831-4280 or or by email at [email protected].
Darryl Tuck
General Manager
Below is our Management Team contact information should you need it for any reason:
Manager | Phone | Email |
|---|---|---|
Darryl Tuck, General Manager | 204-831-4280 | [email protected] |
Aaron Ledohowski, General Sales Manager | 204-831-4291 | [email protected] |
Mat Pilot, Sales Manager | 204-336-7846 | [email protected] |
Johan Periz, Sales Manager | 204-833-4730 | [email protected] |
Tom Strange, Sales Manager | 204-831-4273 | [email protected] |
Stefan Buchanan, Financial Services Manager | 204-831-4292 | [email protected] |
Wesna Abgrall, Financial Services Manager | 204-336-7892 | [email protected] |
Antonella Braz, Fixed Ops (Service) Manager | 204-831-4278 | [email protected] |
Maximo Llanes, Parts Manager | 204-831-4279 | [email protected] |
Abel Alola, Assistant Parts Manager | 204-831-4279 | [email protected] |
Lexus Product Advisors | Phone | Email |
|---|---|---|
Adam Stanton | 431-816-8311 | [email protected] |
Alex Enns | 431-441-6847 | [email protected] |
Anthony Chase | 431-441-2690 | [email protected] |
Dayne Graham | 431-813-5854 | [email protected] |
Eric Barker | 431-813-7872 | [email protected] |
Jin Chen | 431-813-5772 | [email protected] |
Jiang (JZ) Zhu | 431-813-1842 | [email protected] |
Michael Olivieri | 204-831-4961 | [email protected] |
Luxury Service Consultants | Phone | Email |
|---|---|---|
Cameron Kent | 431-338-7002 | [email protected] |
Giselle Morrison | 204-336-7829 | [email protected] |
Jeremy Drul | 431-338-7001 | [email protected] |
Parth Patel | 204-336-7847 | [email protected] |
Xiaobei Quan | 431-338-7003 | [email protected] |
Thank you again, we really do appreciate your business and look forward to seeing you soon.
